Terms & Conditions
FBT Audio (UK) Limited – Terms of Business
These Terms of Business shall apply to all transactions unless otherwise agreed in writing between FBT Audio (UK) Limited ("the Company") and the customer ("the Client").
1. Ownership of Goods
Title to all goods shall remain with FBT Audio (UK) Limited until full payment has been received and cleared. Risk in the goods passes upon delivery.
2. Payment Terms
We accept payment via cheque, debit/credit card, cash, bank draft, or electronic bank transfer. Unless the Client has an approved credit account, goods will only be released once funds have cleared. A credit card surcharge may apply and will also be charged on credit account payments where relevant. Foreign currency payments must cover all exchange and banking fees, and the net amount received must be equivalent to the GBP invoice total. Returned or unpaid cheques may incur additional fees.
3. Credit Account Facilities Approved
Clients may be granted a credit account subject to standard checks. All account invoices are due strictly 30 days from the invoice date. Accounts in breach of terms may be suspended or terminated without notice. The Company reserves the right to charge interest at 5% per month, compounded, on overdue balances. Discounts for early settlement may be offered but apply only if all outstanding invoices are cleared. These discounts exclude shipping charges and are subject to VAT at the discounted rate. Account status and credit limits may be reviewed or amended without prior notice. PG’s must be signed by a current company director if credit terms are to be offered. In the event of receivership or liquidation, or where no valid reason is given for non-payment of invoices, the Directors or the Proprietors of the company or business shall become personally liable to settle all outstanding debts properly due to FBT Audio UK Limited.
4. Debt Recovery
The Company works with external debt collection partners for overdue accounts. Prior to referral, reasonable efforts will be made to inform the Client. Once referred, the Client becomes liable for all third-party collection fees and interest.
5. Returns & Faulty Items
- A ‘Returns Authorisation Number (RAN) number must be obtained from FBT Audio (UK) Limited prior to the return of any goods. RAN numbers are valid for a period of 14 calendar days from the date of issue. Returns received outside this window may be rejected unless re-authorised.
- Goods returned without prior authorisation, or a valid RAN number will not be accepted. FBT Audio (UK) Limited reserves the right to refuse any unauthorised deliveries.
- A standard re-stocking fee of 15% will apply to goods returned for credit that were supplied correctly. In cases where the manufacturer imposes a higher re-stocking charge, such cost will be passed on in full to the customer.
- Returned items must be in their original, unmarked retail packaging and must include all associated internal packaging, accessories, manuals, and components. Items that are incomplete, used, or not in new condition will not be eligible for return, exchange, or credit.
- All goods are supplied subject to the relevant manufacturer’s warranty terms, which may vary. Where goods are reported as faulty upon delivery (“out of box”), replacement may be offered at the discretion of FBT Audio (UK) Limited, provided the product is returned within 14 days of purchase.
- Products returned under a claim of fault will be subject to technical inspection by either FBT Audio (UK) Limited or the manufacturer. If no fault is identified, FBT Audio (UK) Limited reserves the right to return the product to the customer and apply shipping charges where appropriate or apply a re-stocking fee at the company’s discretion.
- In cases where the reported issue is determined to be excluded from warranty coverage, such as fluid ingress, accidental damage, misuse, or other unauthorised handling, any inspection, repair, or logistical costs incurred will be charged to the customer in full.
- Trade customers purchasing at discounted rates are expected to conduct basic product assessments and provide first-line technical support to their end users. This includes confirming the nature of any faults prior to initiating a return.
- In specific instances, warranty coverage may commence from the date the customer sells the product to the end user. Where this applies, a valid sales invoice referencing the product and serial number must be supplied. All warranty returns must be routed through the original purchasing customer. Direct returns from end users will not be accepted.
6. Repairs & Inspection
For items returned as faulty, the Company or manufacturer will inspect them. If deemed fault-free, a charge may be levied or the item returned. Manufacturer charges for issues outside of warranty (e.g., misuse, liquid damage) will be passed on. Refusal to proceed after a repair quote may also incur an admin fee.
7. Warranty Conditions
Goods are covered under the terms set by the manufacturer, which vary. Faulty goods returned within 14 days of purchase may be replaced at the Company’s discretion. Items must be in new condition with full packaging and contents. Misused items are excluded. Faulty items returned after 14 days will typically be repaired under warranty. Clients may be required to submit end-user proof of sale for warranty purposes.
8. Delivery Discrepancies, Errors & Shortages
It is the Client’s responsibility to inspect all deliveries promptly upon receipt. Any discrepancy, including missing items, incorrect products, damaged packaging, or delivery of goods not matching the invoice, must be reported to FBT Audio (UK) Limited in writing within one (1) working day of delivery or receipt of the corresponding invoice, whichever is earlier.
Claims made outside of this timeframe may not be accepted, and the Company reserves the right to reject such claims at its sole discretion. The Company shall not be liable for any shortage, miss delivery, or discrepancy unless notified within this period.
When reporting a delivery issue, the Client must provide the following:
- The relevant invoice number or sales order reference
- A clear description of the issue or discrepancy
- Supporting photographic evidence where applicable
In cases of verified shortages or errors, FBT Audio (UK) Limited will take appropriate corrective action, which may include dispatching replacement items, issuing credit notes, or arranging collection of incorrect goods. Goods must be retained in their original packaging and stored securely until further instructions are provided.
For third-party deliveries or drop shipments, the Client accepts full responsibility for the shipment upon dispatch. It is the Client’s obligation to ensure that appropriate insurance is in place to cover the risk of loss, damage, or non-delivery. FBT Audio (UK) Limited shall not be held liable for any claims arising from damage or shortages in such consignments.
9. Dispatch Times
Items in stock are typically shipped same or next business day. All goods are supplied ex-works. The Company is not responsible for delays in shipping or order fulfilment and shall not be responsible for any direct or indirect losses which may arise from failure to dispatch or deliver within the time stated. Partial shipments will be made unless otherwise requested. Drop ship orders where the customer is not at home will incur additional fees, FBT Audio (UK) Limited reserve the right to pass on such fees to our trade customer.
We offer FREE delivery for all orders with a trade value of £300.00 excluding VAT (however this does not include orders to Ireland, UK pallets or UK drop ship orders, pricing for these orders is available upon request).
10. Customer Collections
Clients may collect goods directly. Orders should be collected within 3 working days. Uncollected goods after 10 working days may be shipped and shipping charges will be invoiced accordingly.
11. International Orders
We accept international payments via bank draft or transfer. Orders are shipped CIF, FOB, or ex-works. All costs related to shipping and documentation must be included with payment. VAT exemption is subject to HMRC rules. Where exemption cannot be confirmed, VAT will be applied. We DO NOT export items to other countries than the UK and Ireland on behalf of the buyer.
12. Transit Damage
Visible damage must be noted upon delivery. Claims for damage or non-receipt must be submitted within three working days of delivery or invoice date.
13. Pricing & Availability
All prices exclude VAT and are subject to change. Product details, pricing, and availability are subject to change without notice. Images are for illustrative purposes only. Errors and omissions excepted.
14. Supply Policy
FBT Audio (UK) Limited reserves the right to decline supply of goods or services at its discretion. As a trade-only supplier, we prioritise partners with a professional presence in the AV industry. Businesses primarily engaged in e-commerce or drop shipping, particularly those without a commercial premises, may not be eligible for supply.
15. Shipping Notes
Stock items are dispatched same or next business day. Orders are shipped ex-works. The Company is not liable for shipping delays. Invoices are sent separately from the goods.
16. Cybercrime Warning
Be vigilant against email fraud. We will never advise changes to our bank details by email. If you receive a message regarding bank changes, contact us immediately via telephone. We are not liable for funds sent to unauthorised accounts.
17. Email Security
All official FBT Audio (UK) Limited emails use the domain '@fbtaudio.co.uk'. Be cautious of unfamiliar email formats. Do not open suspicious attachments. Report suspicious communications to: info@fbtaudio.co.uk
18. Bank Transfer Payment Details
Clients wishing to make payment via bank transfer should use the following account information:
Bank: The Co-operative Bank
Account Name: FBT Audio UK Limited
Sort Code: 08-92-50
Account Number: 68296539
IBAN: GB81 CPBK 089250 68296539
SWIFT/BIC: CPBKGB22
Please ensure that all bank charges, including intermediary fees for international payments, are covered by the sender. The full invoice amount must be received net of any deductions.
19. Company Details
Company Registration Number: 07881514
VAT Registration Number.: 127703913
EORI Registration Number: GB 127703913000
UK Internal Market scheme: XIUKIM12770391300020250623162454